Shipping & Returns Policy

At KneadWell Relief, we strive to process and deliver your orders as quickly and securely as possible. Below, you will find everything you need to know about our processing times, shipping estimates, and our worry-free 30-day return policy.

1. Shipping & Delivery Policy

Order Processing Time

• Estimated Processing Time: 1–3 business days for approximately 80% of orders.
• Each purchase is handled with care and processed in the exact order it is received. During periods of high demand, order processing might take up to the full 3 business days before shipping.

Shipping Times & Estimates

• Estimated Shipping Time: 7–10 business days for standard delivery within the United States.
• Please note that shipping times may be slightly extended due to unforeseen delays outside of our control, including but not limited to customs inspections, extreme weather events, carrier bottlenecks, or global holidays.
• Once your package leaves our warehouse, we will email you a tracking link so you can monitor its journey in real-time.

2. 30-Day Relief Return Policy

We stand behind our products completely. Every KneadWell Shiatsu Deep Kneading Leg Massager is backed by our 30-Day Relief Guarantee.

• Guarantee Window: If you are not fully satisfied or do not feel meaningful relief within 30 days of receiving your massager, you are eligible for a full refund.
• Condition of Return: The product must be returned in good working condition, complete with its original packaging, power adapters, manual, and accessories.
• Return Shipping: We cover return shipping costs for our customers located within the contiguous United States. If you are returning from outside this area, return shipping fees may apply.

3. How to Initiate a Return

Starting a return is simple and straightforward:

1. Email us at hello@kneadwellrelief.com with your order number and the email address associated with the purchase.
2. We will verify your order and provide you with a prepaid return shipping label (for contiguous U.S. addresses) along with detailed return instructions.
3. Pack your item securely in its original packaging, apply the label, and drop it off at the designated carrier location.
4. Once our warehouse receives and inspects your returned product, we will process your refund. Funds will be returned to your original payment method, typically within 5–7 business days depending on your bank.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at hello@kneadwellrelief.com. We will dispatch a brand-new replacement unit right away at no extra cost to you.

5. Contact Us

Have any questions or need assistance with your shipment or return? Our dedicated customer care team is here to help:

Email: hello@kneadwellrelief.com
Or use our contact form.