Privacy Policy
Last updated: June 15, 2026
KneadWell Relief ("KneadWell", "we", "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit kneadwellrelief.com or purchase our products.
1. Information we collect
- Contact details you provide — name, email, shipping address, phone number, and order number when you make a purchase or contact us.
- Payment information — processed securely by our payment processor (Shopify Checkout). We do not store full card numbers on our servers.
- Usage data — pages visited, referring URL, device and browser type, and similar analytics collected through cookies and similar technologies.
- Customer support history — messages you send us through the contact form, chat assistant, or email.
2. How we use your information
- Process and fulfill orders, including shipping and returns.
- Respond to inquiries and provide product support.
- Send transactional emails (order confirmations, shipping updates, account notices).
- Improve our products, website, and customer experience.
- Detect fraud and protect our customers and business.
- Comply with legal obligations.
3. Sharing your information
We share information only with service providers who help us operate the business (payment processing, shipping carriers, email delivery, analytics) and only as needed to perform their services. We do not sell your personal information.
4. Cookies and tracking
We use essential cookies to operate the site and analytics cookies to understand how visitors use it. You can control cookies through your browser settings.
5. Your choices and rights
- Unsubscribe from any email using the link in the footer of that email.
- Request a copy, correction, or deletion of your personal information.
- Depending on where you live, you may have additional rights under laws such as GDPR or CCPA.
6. Data retention and security
We retain personal information as long as needed to fulfill the purposes described above and meet legal obligations. We use industry-standard safeguards, but no system is 100% secure.
7. Children
KneadWell products and our website are not intended for children under 13, and we do not knowingly collect personal information from them.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision.
9. Contact us
Questions about this policy? Email us at hello@kneadwellrelief.com or use our contact form.